Privacy Policy
Introduction
At Rimba Villas (“we,” “us,” “our”), we are committed to protecting the privacy and personal data of our guests (“you,” “your”). This Privacy Policy outlines how we collect, use, share, and protect the information you provide when booking, staying at Rimba Villas, or interacting with our website.
Data We Collect
We collect the following types of information:
• Personal Information: Full name, email address, phone number, home address, and identification documents (e.g., passport details).
• Booking Information: Reservation details, payment information, and any special requests.
• Travel Information: Arrival and departure details, transportation preferences, and travel companions.
• Feedback and Communication: Reviews, surveys, or direct communications with our staff.
• Usage Data: Information about your interaction with our website, including IP address, browser type, and pages visited.
How We Use Your Data
We use your data for the following purposes:
• Reservation Management: To process and confirm your booking.
• Guest Services: To provide tailored services, including special requests or activity bookings.
• Payment Processing: To securely process payments and refunds.
• Marketing and Communication: To send updates, promotions, or special offers.
• Legal Compliance: To meet legal and regulatory obligations, such as record-keeping and reporting.
• Improvement: To enhance our website, services, and overall guest experience.
Data Sharing
We do not sell, rent, or trade your personal data. However, your information may be shared with:
• Third-Party Service Providers: For payment processing, transportation arrangements, or activity bookings.
• Legal Authorities: As required by law or to protect our legal rights.
• Travel Agents or Partners: If you book through a third-party platform.
All third parties are obligated to handle your data in compliance with applicable privacy laws and this Privacy Policy.
Data Security
We take appropriate measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our security practices include:
• Secure payment gateways.
• Encrypted communication channels.
• Access controls for sensitive data.
While we implement industry-standard security measures, no method of data transmission or storage is entirely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, it will be securely deleted or anonymized.
Your Rights
Under applicable privacy laws, you have the right to:
• Access: Request a copy of the data we hold about you.
• Correction: Update or correct inaccuracies in your data.
• Erasure: Request the deletion of your data, subject to legal or contractual obligations.
• Restriction: Limit how your data is processed.
• Objection: Opt out of specific types of data processing, such as marketing communications.
• Data Portability: Receive your data in a structured, machine-readable format.
To exercise any of these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and gather analytics. By using our website, you consent to the use of cookies. You can manage your cookie preferences through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before sharing your information.
Update To This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated to you, and the most current version will always be available on our website. Please check this page periodically for updates.
By staying at Rimba Villas or using our website, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:
​ • Email: rimbagiliair@gmail.com
• Phone: +62 81337769730
• Address: Jl. Rimba, Gili Air, Lombok, Nusa Tenggara Barat 83352